Return & Exchange Policy

If your product arrives damaged, defective or faulty, we will exchange it or refund you. Just tell us within 7 days of delivery.

• 📦What we acceptProducts that arrive damaged, defective or faulty.
• 📅7 days to tell usSend your request within 7 days of receiving your order.
• 🏷️Keep it as receivedUnused, in the original packing, with tags and labels attached.

What is not covered

• Change of mind. We cannot exchange or refund a product only because you no longer want it.
• Products that have been used or altered.
• Sale items and products bought with a voucher.
• Requests made more than 7 days after delivery.

How to return a product

1. Contact usMessage us on WhatsApp or email within 7 days of delivery.
2. Wait for approvalWe will check your request and share the return address.
3. Courier it backSend the product to us by courier in its original packing.

Who pays for return shipping?

You pay the cost of sending the product back to us, and delivery charges already paid are not refunded. We cover shipping costs only when:

• the product was damaged when you received it,
• we delivered the wrong product, or
• a free shipping promotion was running.

Cancelling an order

You can cancel an order within 24 hours of placing it. Email support@kiddiewink.pk or message us on WhatsApp. KiddieWink may also cancel an order when there is a genuine reason to do so.